Refund Policy

Digital credits

We sell digital planning credits only. Because plans are generated instantly and nothing is physically shipped, please review pack details before purchasing.

Current status

No payment provider is connected yet and checkout is a placeholder, so no charges are currently processed. The terms below will apply once payments are enabled.

Eligible refunds

• • Duplicate charges for the same credit pack.
• • A documented technical fault that prevented credits from being delivered.
• • Unused credit packs requested within 14 days of purchase.

Not eligible

• • Credits already spent to generate plans.
• • Dissatisfaction with informational output, which may be inaccurate by nature.

How to request

Email support@cdsplumb.shop with your order reference and reason. We aim to respond within a few business days.